Business Intelligence emerged twenty years ago as a tool for aiding decision-making. Originally seen as the preserve of analysts and board-level executives, it has slowly evolved into a more democratic medium as organisations have come to realise that decision-makers at all levels and in all departments need access to timely, relevant information. Today, a strong move towards the ‘consumerisation’ of BI is evident. Users are demanding the same speed and ease-of-use from their workplace software as ubiquitous tools like Google have delivered in their personal life.
In short, a new breed of BI tools is eschewing cumbersome, complex technology and instead focusing on making the process as intuitive and rewarding as possible. This latest wave of BI – BI 2.0 – is serving a generation of technologically-savvy, information-hungry users.
Characterised by pioneering features like in-memory and associative analysis, powerful BI 2.0 tools are making a more ‘self-service’ approach to reporting and analysis possible. With them, non-technical users can combine previously disconnected information for a complete view and analysis on the fly – without help from the IT department.
So BI software should be offering all the answers. But because many companies are still persevering with outdated BI 1.0 technologies, only 13% of UK companies polled in 2009 by NCC reported complete satisfaction with their BI projects. In fact despite spending more than 7 billion on it in a year (IDC), businesses globally are in a worse shape than ever.
According to IDC, "the challenges that BI implementations present mean that many organisations still struggle to deploy BI pervasively". In fact, as outlined below, there are 10 common pitfalls associated with BI 1.0 that prevent organisations from getting full value from their BI investments.
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Why are QlikView Customers the happiest BI customers?
Business Intelligence in general has a bad reputation for not fully delivering on his promise. Often the results achieved and the effort involved in deployment don't live up to the hype or expectation levels set.
According to a survey program, conducted by IDC with QlikView customers across the world, QlikView customers achieve significantly higher satisfaction with their BI systems than general BI users. When asked to rate their satisfaction on a scale of 1 to 5, 96% of QlikView users indicated the top three levels of satisfaction. This compares very favorably with results from IDC's 2008 survey (carried out in
conjunction with InfoWorld) where 70% of general BI users indicated the top three
levels of satisfaction with their BI implementations.